Black Beard Brigade and Yulaw Naturals is proud to partner with Route, the leader in package protection and tracking solutions. Your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you at no additional cost to you. *Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.
● 100% coverage of lost, stolen or damaged packages
● Effortless claims filing* through the Route App
● Basic claim resolutions within 24 hours of approval
● Customer service reps available 24/7
*Domestic claims are eligible to be filed within 30 days from when the item shipped; International: 45 days